For those of you who are blessed at their jobs and get to answer phones I know you will understand where I'm coming from. I have decided to make a list of rules that callers should abide by.
1. When you are calling to get information, especially something specific, for example an address or a case number, please be prepared. Unless you were born with some abnormally excelled memory capacity, have a fucking pen and paper. If you DO have a pen, congratulations, your brain has been equipped with a thought process. However, what we do ask is that you know that the pen WORKS. Nothing is more irritating than listening to you scurry through all of the piles of crumpled up paper on your kitchen counter trying to FIND the pen that was there a second ago. What you don't realize, is that you are breathing extremely loud into the phone at the same time. What's more irritating is hearing you complain about finding the ONE pen in your house that isn't working. Why is it more irritating? Well let's see, we get to listen to the process ALL over again.
2. If you call a place of business and are on hold for a long time, you don't need to let us know that you were on hold FOREVER. Guess what? We KNOW we are busy, part of that reason is because you're bringing up obvious facts like this and most likely you are calling on your lunch break. If you are that desperate and actually willing to spend 45 minutes on hold then there is seriously something wrong with you.
3. If you're calling on your cell phone in a car with your friends, please make sure that the stereo isn't on. There's nothing more frustrating than trying to give you detailed information while 50 Cent is blarin' in the background mumbling about his ghetto life. Also after we ask you to turn the music down, be sure to pull your cell phone AWAY from your face when you scream at your friends that you're on the phone. We know that you have to yell because the music is so ridiculously loud, but please try to remember that we are still on the line.
These are the top annoyances in my book, I do realize there are plenty more, but I am putting this to a close. Until next time.
1 comment:
Here's one......me:"can I help you".... caller, in a very loud voice:"can you speak up, I cannot hear very well"....me, in my louder voice,"do you have an account #?".....caller:"I probably do, but I cannot see very well" Okay, 2 very HUGE things wrong with this picture.... Can't hear, Can't see....DON'T FUCKING CALL ME!! YOU HAVE WAY BIGGER PROBLEMS THAN A FUCKING BILL!!!!! And.... it doesn't help ME for you to talk loud just because YOU cannot hear. Dumbass.
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